X3-1222948

Sales Assistant

Duties and Responsibilities:

· To provide first class customer service to prospective and existing customers.

· To work proactively in order to maximise brand reputation and sales revenue through effective conversations.

· Maximise up-selling and cross-selling opportunities.

· Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.

· Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.

· Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.

· Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.

· Manage own workload effectively, support the rest of the team and cover other team members work as required to ensure quick turnaround and high levels of customer service are maintained.

· Process customer payments via Sage Online.

Experience required:

· Confident working with multiple contact types, such as telephone, social media, webchat and email.

· Excellent customer service skills

· Experience of phone work including dialling out

· Upselling experience desirable

· Excellent telephone manner.

· Able to multi-task.

· Drive to achieve KPI’s and SLA’s.

· Possess excellent communication skills, both verbal and written.

Manchester

100.00 to 100100.00 Per day

Temporary

Harry Mann