Reference:
PR/000177
Title:
IT Service Management Technician
Description:
Location: Oldham, UK
Salary: ?40,000 per annum
Company Overview
We are a leading technology services provider based in London, dedicated to delivering innovative IT solutions to our diverse client base. Our mission is to empower businesses through technology, ensuring seamless operations and exceptional service delivery.
Job Summary
We are seeking a skilled IT Service Management Technician to join our dynamic team. The ideal candidate will be responsible for managing and supporting IT service management processes, ensuring the efficient operation of IT services, and contributing to continuous improvement initiatives.
Key Responsibilities
- Service Management: Implement and manage IT service management processes, including incident, problem, change, and configuration management.
- Support: Provide technical support and troubleshooting for IT service issues, ensuring timely resolution and minimal disruption to business operations.
- Monitoring: Monitor IT services and infrastructure to ensure optimal performance and availability.
- Documentation: Maintain accurate and up-to-date documentation of IT service management processes and procedures.
- Reporting: Generate and analyze service management reports to identify trends and areas for improvement.
- Collaboration: Work closely with other IT teams and stakeholders to ensure seamless service delivery and alignment with business objectives.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance service quality and efficiency.
Qualifications
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience: Minimum of 2 years of experience in IT service management or a related role.
- Certifications: ITIL Foundation certification is highly desirable.
- Technical Skills: Proficiency in IT service management tools and technologies, such as ServiceNow, BMC Remedy, or similar platforms.
- Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to work effectively in a team environment.
Benefits
- Competitive salary of ?40,000 per annum.
- Comprehensive benefits package, including health insurance, pension plan, and paid time off.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive work environment.
Location:
Oldham
Salary:
55000.00 to 80000.00 Per annum
Job Type:
Permanent
Contact:
CSR FullStack
Telephone: